Shipping and Delivery PolicyAt MiYLO (Market In Your Local Online space), we are committed to providing reliable and efficient delivery services for all orders placed on our platform. This Shipping and Delivery Policy outlines how orders are processed, shipped, and delivered to customers.Order ProcessingOrders are processed once payment is confirmed through MiYLO’s secure channels, except in cases of approved Pay on Delivery.Vendors are required to prepare and dispatch products within the agreed timeframe listed on their vendor dashboard.Buyers will receive order confirmation and tracking updates via email, SMS, or in-app notifications.Delivery MethodsMiYLO partners with verified logistics providers and riders to ensure safe and timely deliveries.Delivery options may include same-day, next-day, or scheduled delivery, depending on product type and location.Large or bulky items may require special delivery arrangements, which will be communicated to the buyer before dispatch.Delivery TimelinesStandard delivery timelines vary based on the buyer’s location, product type, and vendor readiness.While estimated delivery dates are provided at checkout, unforeseen circumstances such as traffic, weather, or logistics issues may cause delays.MiYLO will not be held responsible for delays outside its control, but every effort will be made to resolve them quickly.Delivery FeesDelivery fees are calculated based on distance, package size, and chosen delivery method.Buyers will be informed of the delivery cost before completing their order.In certain promotions or subscription plans, delivery fees may be discounted or waived.Receiving OrdersBuyers or their authorized representatives must be available at the delivery address to receive orders.Proof of delivery, such as a signature, PIN code, or photo confirmation, may be required.If no one is available at the address, the delivery partner may attempt redelivery or return the package to the vendor. Additional charges may apply for redelivery attempts.Damaged or Missing ItemsBuyers are encouraged to inspect packages upon delivery and immediately report any missing or damaged items to MiYLO Customer Support.Claims must be made within 48 hours of delivery for proper investigation and resolution.International ShippingAt this time, MiYLO primarily supports deliveries within Nigeria. International shipping options may be introduced in the future and will be governed by separate terms.Policy UpdatesMiYLO may update this Shipping and Delivery Policy from time to time to reflect changes in logistics partners, delivery methods, or regulatory requirements. Updates will take effect immediately once published on the Platform.
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